Reference

Privacy Policy for Your rpvip3 Account

Our Privacy Policy explains how we collect, use, protect and retain the details connected with your rpvip3 account.

Account dataWallet recordsCookie choicesSecurity requests
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rpvip3 Privacy Policy for Your rpvip3 Account
CONTACT YOUR WAY

Get Privacy Help Through Account Support

A clear support path helps you ask about the Privacy Policy without repeating your account history across several places.

Account privacy request Use the account support path to ask what personal details are connected with your profile. Include your verified phone number and the specific Privacy Policy question, so we can check the relevant record without asking you to repeat unrelated account details.
Wallet record query For a DANA, OVO, GoPay or QRIS data question, provide the payment reference and approximate transaction date. We can use that narrow detail to check a wallet status or receipt trail while avoiding a request for your wallet password or full balance.
Access concern If a sign-in or phone verification issue affects a privacy request, tell us which device path you used, such as a mobile browser or desktop browser. Do not send your password, one-time code or complete payment credentials through support.
CONTROL YOUR DETAILS

What We Do With Account Data

Our handling process separates the details needed for account operation from the material needed to answer a support request.

Data we collect

We may handle your name or contact detail if you provide it, the verified phone number used for account access, login timestamps, device markers, support messages and payment references. We collect only the details that help provide the requested account service, investigate a record or respond to a privacy request.

Why we use it

Account details support phone verification and sign-in checks. Technical records help us identify a failed access attempt, while wallet references help match DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity to the correct account. We do not need your wallet password for these checks.

Cookies and devices

Cookies and similar device storage can keep a session working, remember selected settings and help us detect unusual access. A mobile browser may create different session records from your desktop browser. Clearing cookies can sign you out and may require phone verification again.

Account protection

Keep your phone, password and verification codes private. We may compare sign-in details with prior account activity when an access concern is raised. If your device is shared, sign out after reading the Privacy Policy or sending a support request, especially before opening a wallet page.

Retention approach

We retain account, support and payment-reference records for as long as they are needed for account operation, dispute handling, security checks or legal duties. When a record no longer has a valid purpose, we aim to delete it or remove identifying links according to our internal process.

Requests and changes

You can ask us to access, correct or clarify eligible personal details through account support. State the change you want and provide the phone number linked to your profile. We may ask for an account check before acting, so another person cannot alter your records without your knowledge.

Privacy Policy Answers Before Account Access

These Privacy Policy answers address the account and wallet questions we hear most often from Indonesian customers. They explain what to send, how device records work and how to reach us when a request involves phone verification or a payment reference. If your situation is not covered, use the account support path with the narrowest useful detail. We will assess requests under applicable law, and account access depends on local law.

It covers account details, phone verification, login and device records, cookies, support messages and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains retention, security practices and how you can request access or correction.

We use the phone number linked to your account for verification and account support checks. It helps us connect a Privacy Policy request to the correct profile and reduce mistaken disclosure. Keep the number current, and never send a verification code in a support message.

Yes. The policy covers payment references and status details that help us reconcile DANA, OVO, GoPay and QRIS activity with your account. It also covers bank transfer and virtual account references. We do not ask for your wallet password or complete payment credentials.

Send an account support request stating which detail is incorrect and what correction you seek. Include the phone number linked to your profile, but exclude your password and one-time code. We may perform an account check before changing a record, and some records may need to remain for legal duties.

Cookies or similar storage may keep your session active, retain selected settings and help identify unusual access. The mobile browser path can create a separate session from desktop access. Clearing browser storage may sign you out and can require phone verification when you return.

We keep records while they are needed for account operation, payment reconciliation, support handling, security checks, disputes or legal duties. When the relevant need ends, we aim to delete or anonymise the record through our retention process. The period can differ by record type and applicable law.

Yes. Use the available support route and describe the Privacy Policy question without sending passwords, verification codes or full wallet credentials. If your question concerns eligibility or account access, the answer depends on local law and we provide access where local law permits.

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